Customer Service Manager

Looking to kick-start your career in the medical technology industry?

Are you organised, proactive and enjoy working with people? Looking for a varied role where you can develop your skills, gain commercial experience and become part of an international MedTech business?

We are partnering with a leading international medical technology company to recruit a Customer Service Manager (m/f/d) for its team in Karlsruhe, Germany.

This is an excellent entry-level opportunity for a graduate or junior professional looking to build a career in MedTech, Customer Service, Sales Support or Business Administration. Previous industry experience is not required – we're much more interested in your attitude, motivation and willingness to learn.

This is a varied, hands-on position offering exposure to several areas of the business. Working closely with the Sales Director, you will act as a key link between Customer Service, Sales Support, Administration and Marketing.

Your responsibilities will include:

• Supporting existing customers and responding to customer enquiries.
• Providing customer service and sales administration support.
• Assisting with sales activities, commercial initiatives and marketing campaigns.
• Coordinating general administrative tasks and supporting day-to-day business operations.
• Supporting the Sales Director with travel arrangements, meetings and conferences.
• Liaising with internal teams to ensure smooth communication and efficient processes.
• Taking ownership of a variety of tasks and helping keep the business running effectively.

We are open to graduates, career starters and junior professionals from any industry. You don't need previous MedTech or medical device experience.

What matters most is that you are:

• Based in or within easy commuting distance of Karlsruhe.
• Fluent in German, with good written and spoken English.
• Proactive, motivated and eager to learn.
• Highly organised, with good attention to detail.
• Confident communicating with customers and colleagues.
• Comfortable managing different priorities and taking responsibility.
• Interested in developing a career within an international business.
• Any previous exposure to customer service, sales administration, office administration or sales support would be advantageous.

Why Apply?

• An opportunity to enter the exciting and growing MedTech industry.
• A varied role with exposure to customer service, sales, marketing and business administration.
• Close collaboration with senior commercial leadership.
• A supportive international working environment.
• Hybrid working, with one day per week from home.
• An excellent opportunity to develop your skills and build a long-term career.

Interested in starting your career in MedTech?

Please get in touch to find out more or share this opportunity with someone who could be a great fit.