Our client is a global medical device company offering therapeutic solutions and new hope for adults suffering from chronic pain. The company aims to transform patients’ lives daily by alleviating pain and improving function. Due to their continued growth, they are now seeking a Clinical Specialist to join the team. The post holder will support business development activities and marketing campaigns by providing technical, educational, sales and clinical support

Key responsibilities:

• Represents the company during surgeries and implants (or cases) by providing all necessary equipment and products required for device implants and demonstrates expertise in all aspects of implant and troubleshooting techniques.
• Performs interrogations of company’s medical device systems and provides technical support and follow-ups in hospitals and clinics.
• Provides on-call support as needed for surgeries, reprogramming, troubleshooting, follow-up, etc. on evenings and weekends. Used available downtime to assist commercial operations with other assigned tasks, including providing patient identification and selection support to customers.
• Educates and trains implanting and referring physicians, hospital personnel, and office staff on technical, clinical, and administrative matters relating to our products by conducting and/or coordinating:

1. One-on-one training sessions
2. In-service education programs
3. Seminars and/or outside symposiums

• Provide training and resources for hospital staff to enable them to conduct training (“train the trainer”).
• During and following surgeries, completes necessary documentation and places orders with customer service for pending purchase orders and product replacement.
• Serves as representative to physicians and support staff regarding company's products, service, and support for all commercial and clinical activities.
• Manages inventories (consignment, trunk, local office, and loaner products) and provides support with rotation and delivery to optimize customer service and efficiency.
• Advises physicians involved in setting up or evaluating operations in their hospitals or clinics.
• Collaborates with the Therapy Manager in the territory to help drive strategy and growth.
• Performs other related duties as assigned.

To be considered for the role, you must closely match the following criteria:

• At least 5 years of related experience with a Bachelors degree, or 3 years and a Masters degree, or a PhD without experience, or equivalent work experience.
• Experience working in a hospital environment with an emphasis on OR/ICU experience preferred.