Leading provider of services to the NHS, operating 52 partnership units that together provide regular treatment to NHS patients in the UK. We are part of a global company treating over 300,000 patients worldwide

The Therapy Specialist Nurse plays an important role in ensuring superior outcomes with renal therapy. Therapy Specialist Nurse interacts with patients to provide technical and product expertise across the assigned region. The position will work in collaboration with Sales Representatives, nursing and medical staff in the NHS. 

What is expected from you:

• Communicate directly with patients;
• Serve as a resource for clinical patient support for issues relating to: device troubleshooting and Company product inquiries;
• Provide exceptional clinical education for Company products and related procedures and respond to detailed technical inquiries from patients;
• Respond to all patient and field communications in a timely manner. Responsible for reporting all queries regarding products to the appropriate Company personnel within the required time frames;
• Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal departments when needed to maintain solid clinical outcomes;

• Perform continued follow-up to assure optimal patient outcomes; 
• Multitask during all pre-determined hours, telephone, keyboard, strong analytical decision making and proficiency in the use of modern technology and software;
• Ability to travel for training, conferences and occasional field support;
• Creative problem solving while remaining calm in unique situations.

Skillset & Expertise:

• Qualified RGN with dialysis, and renal experience.
• Customer service experience is an advantage;
• Strong written, verbal and phone communication skills;
• Attention to detail, state of urgency & effective collaboration with team members;;
• Comfort and adaption to advanced technologies.